FAQ
General Questions
What is Eterne?
Eterne is a luxury jewelry brand dedicated to creating timeless pieces that celebrate elegance and sophistication. Our designs are crafted with precision and care, using high-quality materials to ensure lasting beauty.
Where is Eterne based?
Eterne is headquartered in a vibrant fashion hub, where our team of skilled artisans brings each piece to life with meticulous attention to detail.
Product Information
What materials are used in Eterne jewelry?
We use only the finest materials, including 18k gold, sterling silver, and ethically sourced gemstones. Each piece is designed to withstand the test of time while maintaining its brilliance.
How do I care for my Eterne jewelry?
To preserve the beauty of your jewelry, avoid exposure to harsh chemicals, perfumes, or water. Store pieces separately in a soft pouch or box to prevent scratches. Clean gently with a soft cloth.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, but most deliveries are completed within 5-7 business days.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees may vary based on the destination.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please note that customized or engraved pieces cannot be returned.
How do I initiate a return?
To start a return, visit our Returns Center on eternewomens.com and follow the instructions. Once your return is approved, you will receive further details.
Warranty & Repairs
Does Eterne offer a warranty?
Yes, all Eterne jewelry comes with a limited warranty covering manufacturing defects. The warranty does not cover damage caused by wear and tear or improper care.
Can my jewelry be repaired?
We offer repair services for eligible items. Contact our support team for assistance and to determine if your piece qualifies.
Still have questions?
For further assistance, explore our Help Center or reach out to our customer service team. We’re here to help!